Shipping policy

Shipping Policy

Thank you for choosing to shop with us. We value your business and aim to provide you with the best customer experience. Please take a moment to read our shipping policy outlined below:

Processing Time

All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Please note that the delivery estimates provided by Shopify at checkout may not be accurate. We recommend waiting at least 48 hours after receipt of fulfillment notice before requesting tracking information.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped. This email may contain your tracking number(s). The tracking number will be active within 24 hours. Not all orders will come with tracking or tracing capabilities. Please check your spam or promotions folder for tracking information before contacting us.

Shipping Restrictions

Please be aware that we do not ship Seamoss Gel products over the weekends to ensure product integrity. These orders are generally fulfilled from Monday to Wednesday. We also do not ship Seamoss Gel to the U.S. or Internationally 

Damages

Our company is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier directly to file a claim.

International Shipping Policy

We currently do not ship Seamoss Gels outside Canada. We do Ship dried Seamoss to the U.S. and Internationally. A Phytosanitary Certificate can be provided on request. 

Please remember that you are responsible for ensuring that the items you order are allowed into your country. If the items are returned to us due to non-compliance issues with your country's import regulations, you will receive a refund for the merchandise only.

Thank you for understanding our Shipping policy. If you have any further questions, please do not hesitate to contact us.